Astute Solutions

Astute Solutions

info@astutesolutions.com

Astute Solutions helps brands drive loyalty throughout the customer journey with the world's smartest consumer engagement software. www.astutesolutions.com

How the Best Brands Improve Customer Service

How the Best Brands Improve Customer Service: 5 Expert Tips

/ May 02, 2018

A critical element in any CX strategy is improving customer service. Here are 5 tips from some of the world's biggest brands.

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Don’t Make Your Customers Come to You: 5 Reasons to Embrace Mobile Channels

/ Feb 07, 2018

As mobile becomes more prevalent consumers will increasingly demand access to customer service through mobile channels. Embrace it.

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Opti-Channel Engagement

Beyond the Buzzword: Opti-Channel Engagement

/ Dec 11, 2017

Oh great, you’re thinking, I’m finally getting used to saying omni-channel! "Opti-channel” is much more than a new buzzword—it’s the next big CX differentiator.

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What You Need to Know About Measuring Customer Engagement

/ Nov 09, 2017

Measuring customer engagement should not be limited to "traditional" marketing metrics. Measurement should include customer service metrics such as accessibility, quality, and voice of the customer (VOC).

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How to Use Technology to Protect Your Brand From a Crisis

/ Aug 08, 2017

In every Consumer Relations professional’s perfect world, crises don't exist. Here are tips for protecting your brand before it becomes a crisis.

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Trust Us, You Need to Know These 5 Contact Center Trends

/ Jun 28, 2017

Contact centers are the face of your brand. They need to understand how to take advantage of current trends, and be prepared for what’s coming next.

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