Chris McGugan

Avaya SVP, Solutions & Technology

Chris leads Avaya’s technology strategy development to guide future investments. His focus is on assessing customer needs, market trends and how new and emerging technologies can drive value and improved customer experience as part of the digital transformation in communications that Avaya is leading.

Proactively Use VoC Insights to Blow Your Customers’ Minds

/ Oct 17, 2018

Capture customer expectations, preferences, and aversions. Use these VoC insights to drive customer-focused change and service enhancements. Learn more.

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