Frank Pettinato

Frank is a seasoned leader in the consumer package goods, business services and technology industries. He holds an MBA from St. Joseph’s University and a Bachelor’s degree in Mechanical Engineering from Temple University.

From Piggly Wiggly to Chatbots in 100 Years

/ Sep 20, 2017

Chatbots are here to stay. Frank Pettinato traces their history back 100 years to a single grocery store owner's big idea.

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Adverse Events: Not Just a Concern for Healthcare

/ Feb 08, 2017

Frank Pettinato discusses the FDA database which catalogs adverse event and product complaint info for foods, dietary supplements, and cosmetics.

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Integrate Social Media into Your Customer Care Service Model

/ Aug 09, 2016

Today’s more advanced social customer care activities require coordination among key stakeholders — namely, marketing, consumer affairs and external brand agencies.

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3 Keys to Handling a Product Recall

/ Jan 15, 2015

Despite a company’s commitment to safe production and distribution practices, food recalls and other crisis situations can and do happen. The CDC estimates that every year in the U.S. alone,[…]

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