Gigi Overton

Gigi Overton

gigi.overton@telerx.com

Gigi is a call center veteran, with an acute understanding of call floor operations and talent for developing strong working relationships with colleagues and clients. As the Vice President, Client Services at Telerx, she is responsible for the development and execution of client strategies with the primary objectives of retention, revenue generation, creation of new business opportunities, and maintaining competitive advantage in the marketplace. Gigi has a Bachelor’s degree in Project Management Business Administration from DeVry University and currently working on her Master’s Degree in Organizational Leadership.

Using Automation to Improve Data Integrity and Reduce Costs

/ Oct 17, 2017

Under the best conditions, quality review for tens of thousands of calls, emails, white mails, chats, texts and social media engagements each month is time-consuming and costly. Automation can help.

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How to Engage Employees for Better Customer Service – Part 2

/ Aug 18, 2016

An example of how to motivate your team to improve customer service with little to no cost and high return for the company.

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How to Engage Employees for Better Customer Service – Part 1

/ Jul 15, 2016

There is a lot you can do to improve rep motivation and engagement – all it takes is a little creativity.

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