Jerry Caulkins

Jerry Caulkins

jerry.caulkins@telerx.com

As C3iHC's Social Technology Specialist, Jerry focuses on the technical aspects of social media deployment, implementation, and reporting. He attended Penn College in Williamsport, PA, where he earned a B.S. in Business Technology Management, an A.A. in Mass Media Communications, and a minor in Marketing. In his free time, Jerry enjoys traveling and hiking.

Social Media Roundup: A Bomb Cyclone of Updates

/ Jan 30, 2018

The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.

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Summertime Social Media Roundup

Summertime Social Media Roundup

/ Aug 02, 2017

While summer is a time to sit back and unwind, Twitter and Instagram have been hard at work introducing fresh new features.

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Social Media Roundup: New Enhancements for Engagement

/ Jan 12, 2017

A look at recent customer service related enhancements to Twitter and Facebook, and a study legitimizing the use of Twitter for customer care.

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