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Top 3 Emerging Social Media Trends Impacting Contact Centers in 2017
A look at the social media trends that are changing the ways contact centers interacting with customers.
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Top 5 Customer Service Trends to Watch Right Now
Let’s take a look at the current communication trends in the consumer products/CPG industry, and how they affect customer service.
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Social Customer Care: National Champion
The following post was adapted from Social Media Customer Care National Champion on johnmacdaniel.net. Congratulations to Duke University. After starting with 68 teams, you clearly are the NCAA 2015 Basketball[…]
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Social Customer Care 2015: Elite Eight
The following post was adapted from Social Media Customer Care Elite Eight on johnmacdaniel.net. As the tournament whittles the remaining teams down to an Elite Eight, as promised in my[…]
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Social Customer Care 2015: Sweet 16
The following post was adapted from Social Customer Care 2015 Sweet Sixteen on johnmacdaniel.net. March Madness is upon us, and many of us will be eagerly checking scores and reviewing[…]
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Social Customer Service Holiday Checklist: 10 Questions to Prepare Your Social Care for the Holiday Season
The following post was adapted from Hey Social Customer Service, ready for the Holidays? on johnmacdaniel.net The holidays are nearing. That, for me brings thoughts of turkey, ham, traffic jams,[…]
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Are You Missing the Interaction in Your Social Media Strategy?
The following post was adapted from You’ve Been Engaging, But Are You Interacting? on JohnMacDaniel.net. Much has been written about brands and the need to create content on their branded[…]
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4 Considerations for Building a Workforce for Social Consumer Care
The following post was adapted from Building a Workforce for Social Consumer Care on JohnMacDaniel.net. For me, social media as it relates to brands and marketing has always been about[…]
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