Kelly Thompson has been in the Contact Center industry since 2010. As the Director of Sales Support and Solutions, she focuses on business growth and strategy, including competitive analysis. Throughout her career, Kelly has worked for Consumer, Healthcare, Financial and Personal Service organizations such as Nutrisystem and Merrill Lynch. She is motivated by helping organizations achieve “Best in Class” service recognition and omni-channel growth. Her strong interpersonal communication skills allow her to effectively communicate with Customers and Consumer Care leaders.
Kelly holds B.A. and M.A. degrees in Communication Studies and currently serves as the President of SOCAP’s Greater Philadelphia chapter.