Why a World Record-Setting Mentality is Critical in Customer Experience

/ Nov 15, 2018

Time-related metrics and broad customer engagement analytics monitor customer satisfaction and alert when to engage contact center managers with customers.

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Proactively Use VoC Insights to Blow Your Customers’ Minds

/ Oct 17, 2018

Capture customer expectations, preferences, and aversions. Use these VoC insights to drive customer-focused change and service enhancements. Learn more.

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EMA and Brexit Yet Again: Part 3

/ Oct 02, 2018

Bart Cobert highlights the ongoing saga with EMA and Brexit. In this post, he elaborates on the lack of a current Brexit deal between the EU and the UK.

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3 Keys to Patient Engagement Success

/ Sep 26, 2018

There are 3 keys to success when developing a patient engagement program.

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How are Empowered Nurses Changing the Pharma Industry?

/ Sep 13, 2018

Nurses today are in an optimal position to help pharma companies. Dr. Adele Mueller shares how empowering nurses empowers patients.

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EMA and Brexit Yet Again: Part 2

/ Sep 05, 2018

Another update from Bart Cobert regarding the ongoing Brexit saga.

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EMA and Brexit Yet Again Part1

EMA and Brexit Yet Again: Part 1

/ Aug 15, 2018

The Brexit saga continues. Here Bart Cobert highlights new Brexit developments with regard to the EMA.

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When is a Signal Not a Signal?

When is a Signal Not a Signal?

/ Jul 18, 2018

Bart Cobert highlights the intricacies of signal detection. Including those instances in which a signal may not be a signal.

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Channel Surfing: How Do Consumers Engage with Your Brand?

/ Jul 12, 2018

We polled 300 real-world consumers to learn how they prefer to research and engage with brands. This is what we learned.

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DMCs and SACs

/ Jun 07, 2018

Bart Cobert examines the importance of, and differences between Data Monitoring Committees (DMCs) & Safety Assessment Committees (SACs).

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