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Ranitidine – What Happened and What Do We Learn?
Bart Cobert explores several important points to take from the still ongoing signal and safety issue with Renitidine recall.
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Video Email: Your Secret Weapon in Improving cSat
The advantages of utilizing video email response to overcome low customer satisfaction.
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Why Coupons Are Still a Powerful Strategy for Brands
When it comes to driving consumer behavior, coupons continue to be a powerful force.
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Going Mobile: Creating Experiences that Matter with the Avaya Mobile Experience
Read how C3i Solutions is leveraging Avaya Mobile Experience to provide better customer experience.
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Vaping – A Serious Safety Signal
Bart Cobert discusses the major safety issue in the US on e-cigarettes and vaping.
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Importing Canadian Drugs to the US
Bart Cobert covers several issues involved in setting up the proposed "Safe Importation Plan" which aims to allow US consumers to get safe and cheaper drugs.
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What Does 2019 Have in Store for Social Media and CX?
It’s time to prepare for the growth of digital and social in customer care in 2019.
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No-No’s in Drug Safety
An overview covering a number of things to avoid doing when it comes to drug safety.
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Different Regulatory Actions from Different Agencies
Bart Cobert explores the potential reasons for the differing regulatory actions from the different agencies.
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Contributions of Nurses in Pharmacovigilance and Drug Safety
Dr. Adele Mueller explores the strong patient safety and advocacy responsibility of nurses who work in the pharmaceutical industry.
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