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Video Email: Your Secret Weapon in Improving cSat
The advantages of utilizing video email response to overcome low customer satisfaction.
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Data Security, Protection and the US-EU Privacy Shield: Part 2
Bart Cobert reviews the key requirements for the US-EU Privacy Shield, including implications for US Firms, Pharma Companies, and Drug Safety & Pharmacovigilance
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How the Best Brands Improve Customer Service: 5 Expert Tips
A critical element in any CX strategy is improving customer service. Here are 5 tips from some of the world's biggest brands.
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Medical Monitoring 101: Providing Medical Expertise for Clinical Trials
Exploring the role of the Medical Monitor in the clinical research process.
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Patient Engagement Keys to Success: Focus on the Patient
When developing a patient engagement program, focus on the patient.
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Data Security, Protection and the US-EU Privacy Shield: Part 1
Bart Cobert reviews the HIPAA and current EU data privacy system and their impacts on drug safety and PV.
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Going 75 Miles an Hour
Bart Cobert explains the risk to a company when drug safety and PV are not done correctly.
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Don’t Make Your Customers Come to You: 5 Reasons to Embrace Mobile Channels
As mobile becomes more prevalent consumers will increasingly demand access to customer service through mobile channels. Embrace it.
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Social Media Roundup: A Bomb Cyclone of Updates
The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.
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Expanded Access Trials, IITs and Safety Risks
Bart Cobert examines expanded access/compassionate use trials and investigator initiated trials in light of the FDA’s revised guidance, issued in October 2017.
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