Video Email: Your Secret Weapon in Improving cSat

/ May 23, 2018

The advantages of utilizing video email response to overcome low customer satisfaction.

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Data Security, Protection and the US-EU Privacy Shield: Part 2

Data Security, Protection and the US-EU Privacy Shield: Part 2

/ May 07, 2018

Bart Cobert reviews the key requirements for the US-EU Privacy Shield, including implications for US Firms, Pharma Companies, and Drug Safety & Pharmacovigilance

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How the Best Brands Improve Customer Service

How the Best Brands Improve Customer Service: 5 Expert Tips

/ May 02, 2018

A critical element in any CX strategy is improving customer service. Here are 5 tips from some of the world's biggest brands.

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Medical Monitoring 101

Medical Monitoring 101: Providing Medical Expertise for Clinical Trials

/ Apr 26, 2018

Exploring the role of the Medical Monitor in the clinical research process.

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Focus on the Patient

Patient Engagement Keys to Success: Focus on the Patient

/ Apr 23, 2018

When developing a patient engagement program, focus on the patient.

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Data Security and Privacy Part 1

Data Security, Protection and the US-EU Privacy Shield: Part 1

/ Mar 29, 2018

Bart Cobert reviews the HIPAA and current EU data privacy system and their impacts on drug safety and PV.

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Going 75 Miles an Hour

/ Feb 15, 2018

Bart Cobert explains the risk to a company when drug safety and PV are not done correctly.

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Don’t Make Your Customers Come to You: 5 Reasons to Embrace Mobile Channels

/ Feb 07, 2018

As mobile becomes more prevalent consumers will increasingly demand access to customer service through mobile channels. Embrace it.

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Expanded Access Trials, IITs and Safety Risks

/ Jan 25, 2018

Bart Cobert examines expanded access/compassionate use trials and investigator initiated trials in light of the FDA’s revised guidance, issued in October 2017.

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