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Role of Virtual Assistants in Patient Support
The life sciences industry is striving to develop patient engagement through the use of AI-driven virtual assistant services.
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Why Coupons Are Still a Powerful Strategy for Brands
When it comes to driving consumer behavior, coupons continue to be a powerful force.
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Healthcare Transition
Transitioning from Illness Management to Wellness Management: How can Healthcare Make Itself an Active Partner in Consumers’ Lifestyle Transformation?
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Confusions in Drug Safety & Pharmacovigilance
Bart Cobert addresses confusing areas in Drug Safety and Pharmacovigilance including Brexit, basic terminology, date formatting and others.
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Proactive Patient Engagement for Driving Value-Based Care
Healthcare organizations have a financial incentive to deliver value-based care throughout the entire patient journey. Proactive patient engagement supports this delivery model in several ways.
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Solving the Digital Transformation Puzzle
Digital transformation offers companies significant opportunities.Most companies have a digital strategy but very few can translate this into action.
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Language and Translations in PV
Pharmacovigilance expert Bart Cobert examines the issues associated with language translation in PV and drug safety.
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Healthcare on the patient-centricity highway!
Digital healthcare has only now begun to genuinely transform patient experience. These 6 major trends will drive the patient experience in 2018.
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Why a World Record-Setting Mentality is Critical in Customer Experience
Time-related metrics and broad customer engagement analytics monitor customer satisfaction and alert when to engage contact center managers with customers.
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Proactively Use VoC Insights to Blow Your Customers’ Minds
Capture customer expectations, preferences, and aversions. Use these VoC insights to drive customer-focused change and service enhancements. Learn more.
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