New EU Draft Guideline on Pharmacovigilance Inspections “We are here to help you…”

/ Aug 06, 2012

What is this about?: In late June 2012 the EMA released its “Module III” on PV inspections.  This is a draft guideline due to be finalized by year end with[…]

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The Year In Customer Care

/ Dec 28, 2010

The Social Customer recently published its crowd-sourced eBook called The Year in Customer Care. The book is a compilation of 2010 blog posts voted on by TSC readers. As 2010[…]

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Mister. Can You Spare Some Change?

/ Dec 17, 2010

Because change seems to be hard to come by; and it’s just plain hard to do. Now, I appreciate that, for most of you reading this, change is actually quaint[…]

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On The Way to SOCAP Annual Conference

/ Oct 17, 2010

I'm on my way to San Francisco for the annual conference of the Society of Consumer Affairs Professionals (SOCAP). Historically, the content of this conference, and the attendees, has been[…]

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Things Aren’t Always What They Appear

/ Oct 14, 2010

When presented with a new problem, an unknown entity, it’s human nature to compartmentalize that new quantity under a heading that is well known and familiar. This process helps us[…]

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Channel Your Energy

/ Sep 15, 2010

Again the dynamic, fast-paced, wild and informative #custserv chat on Twitter last week is bringing me here to see if I can sort through an issue in a slightly lower[…]

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Does Influence Matter In Customer Service?

/ Aug 19, 2010

No. My opinion of that was solidified last week thanks to a band of real smart folks led by Wim Rampen. Wim tossed some tweet chum out there last week[…]

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What is Customer Service?

/ Jul 29, 2010

I’ve never taken one of those Rorschach tests. You know the psychological test in which you’re shown a series of inkblots and are supposed to say the first thing that[…]

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