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Automatic Shouldn’t Be Robotic
C3i Solutions / Jun 16, 2010
We’ve all experienced them. And, done well, I happen to be a big fan. And yes, we at C3i Solutions leverage them on behalf of our clients. They are the[…]
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Tree Frogs & The Social Ecosystem
C3i Solutions / May 27, 2010
Ok, this post has nothing to do with tree frogs, biology or ecology. But, unlike Seth Godin, my brain only has a limited capacity for catchy, pun-filled blog titles. I[…]
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Social Media in the Contact Center – Beyond the Tools. Before the Tactics
C3i Solutions / Apr 27, 2010
I’m thrilled to personally welcome you to the Telerx blog. Thanks to Telerx for giving me the opportunity to share my thoughts and point of view as we build, what[…]
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