EMA Move

EMA Move – The Details

/ Dec 19, 2017

It’s decided: the EMA is moving to Amsterdam, The Netherlands by March 30, 2019. Less than two years away. Bart Cobert highlights the PV/Drug Safety concerns of the EMA move.

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Opti-Channel Engagement

Beyond the Buzzword: Opti-Channel Engagement

/ Dec 11, 2017

Oh great, you’re thinking, I’m finally getting used to saying omni-channel! "Opti-channel” is much more than a new buzzword—it’s the next big CX differentiator.

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Improving Veeva CRM Support Resolution Rate

Best Practice: Improving Veeva CRM Support Resolution Rate

/ Nov 20, 2017

How improving your Veeva CRM support resolution rate can lead to increased sales force effectiveness.

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FDA Adverse Events Reporting System (FAERS)

/ Nov 16, 2017

FDA operates one of the largest and most complete databases of adverse events on drugs marketed in the US. FAERS data is now easily searchable online.

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What You Need to Know About Measuring Customer Engagement

/ Nov 09, 2017

Measuring customer engagement should not be limited to "traditional" marketing metrics. Measurement should include customer service metrics such as accessibility, quality, and voice of the customer (VOC).

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Real-Time Analytics

Is Real-Time Analytics Right for Your Organization?

/ Oct 31, 2017

Big Data has been around for years, but the concept of real-time analytics has remained a challenge. But with current technological innovations, including automation and AI, that's all changing.

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Online Drug Safety

Safety of Drugs Bought Abroad or Online

/ Oct 26, 2017

Many US patients are obtaining drugs from online and foreign pharmacies. Bart Cobert examines this trend, and its impact on drug safety.

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Using Automation to Improve Data Integrity and Reduce Costs

/ Oct 17, 2017

Under the best conditions, quality review for tens of thousands of calls, emails, white mails, chats, texts and social media engagements each month is time-consuming and costly. Automation can help.

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From Piggly Wiggly to Chatbots in 100 Years

/ Sep 20, 2017

Chatbots are here to stay. Frank Pettinato traces their history back 100 years to a single grocery store owner's big idea.

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