Consumer Goods - C3i Solutions

Video Email: Your Secret Weapon in Improving cSat

Karen Weber / May 23, 2018

The advantages of utilizing video email response to overcome low customer satisfaction.

How the Best Brands Improve Customer Service: 5 Expert Tips

Astute Solutions / May 02, 2018

A critical element in any CX strategy is improving customer service. Here are 5 tips from some of the world's biggest brands.

Don’t Make Your Customers Come to You: 5 Reasons to Embrace Mobile Channels

Astute Solutions / Feb 07, 2018

As mobile becomes more prevalent consumers will increasingly demand access to customer service through mobile channels. Embrace it.

Social Media Roundup: A Bomb Cyclone of Updates

Jerry Caulkins / Jan 30, 2018

The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.

What’s All the Buzz About?

Frank Pettinato / Jan 11, 2018

Our appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.

Beyond the Buzzword: Opti-Channel Engagement

Astute Solutions / Dec 11, 2017

Oh great, you’re thinking, I’m finally getting used to saying omni-channel! "Opti-channel” is much more than a new buzzword—it’s the next big CX differentiator.

What You Need to Know About Measuring Customer Engagement

Astute Solutions / Nov 09, 2017

Measuring customer engagement should not be limited to "traditional" marketing metrics. Measurement should include customer service metrics such as accessibility, quality, and voice of the customer (VOC).

Is Real-Time Analytics Right for Your Organization?

Michael Dean / Oct 31, 2017

Big Data has been around for years, but the concept of real-time analytics has remained a challenge. But with current technological innovations, including automation and AI, that's all changing.

Using Automation to Improve Data Integrity and Reduce Costs

Gigi Overton / Oct 17, 2017

Under the best conditions, quality review for tens of thousands of calls, emails, white mails, chats, texts and social media engagements each month is time-consuming and costly. Automation can help.