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What Does 2019 Have in Store for Social Media and CX?
It’s time to prepare for the growth of digital and social in customer care in 2019.
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Why Coupons Are Still a Powerful Strategy for Brands
When it comes to driving consumer behavior, coupons continue to be a powerful force.
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Solving the Digital Transformation Puzzle
Digital transformation offers companies significant opportunities.Most companies have a digital strategy but very few can translate this into action.
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Why a World Record-Setting Mentality is Critical in Customer Experience
Time-related metrics and broad customer engagement analytics monitor customer satisfaction and alert when to engage contact center managers with customers.
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Proactively Use VoC Insights to Blow Your Customers’ Minds
Capture customer expectations, preferences, and aversions. Use these VoC insights to drive customer-focused change and service enhancements. Learn more.
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Channel Surfing: How Do Consumers Engage with Your Brand?
We polled 300 real-world consumers to learn how they prefer to research and engage with brands. This is what we learned.
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What Difference Does 5 Years Make?: Millennial Channel Preference
How have Millennial channel preferences for contacting consumer affairs changed over the past 5 years?
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Video Email: Your Secret Weapon in Improving cSat
The advantages of utilizing video email response to overcome low customer satisfaction.
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How the Best Brands Improve Customer Service: 5 Expert Tips
A critical element in any CX strategy is improving customer service. Here are 5 tips from some of the world's biggest brands.
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Don’t Make Your Customers Come to You: 5 Reasons to Embrace Mobile Channels
As mobile becomes more prevalent consumers will increasingly demand access to customer service through mobile channels. Embrace it.
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