Video Email: Your Secret Weapon in Improving cSat

Karen Weber / Oct 23, 2019

The advantages of utilizing video email response to overcome low customer satisfaction.

Why Coupons Are Still a Powerful Strategy for Brands

Kelly Thompson / Oct 14, 2019

When it comes to driving consumer behavior, coupons continue to be a powerful force.

Going Mobile: Creating Experiences that Matter with the Avaya Mobile Experience

David Chavez / Oct 14, 2019

Read how C3i Solutions is leveraging Avaya Mobile Experience to provide better customer experience.

What Does 2019 Have in Store for Social Media and CX?

Phil Baumann + Hristiyana Ivanova / Aug 26, 2019

It’s time to prepare for the growth of digital and social in customer care in 2019.

Solving the Digital Transformation Puzzle

HCL Technologies / Dec 03, 2018

Digital transformation offers companies significant opportunities.Most companies have a digital strategy but very few can translate this into action.

Why a World Record-Setting Mentality is Critical in Customer Experience

Abdullah Ali / Nov 15, 2018

Time-related metrics and broad customer engagement analytics monitor customer satisfaction and alert when to engage contact center managers with customers.

Proactively Use VoC Insights to Blow Your Customers’ Minds

Chris McGugan / Oct 17, 2018

Capture customer expectations, preferences, and aversions. Use these VoC insights to drive customer-focused change and service enhancements. Learn more.