Transforming CRM through Speech Recognition

/ Oct 13, 2016

New speech recognition technology is evolving the standard of phone call-based customer service.

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How to Engage Employees for Better Customer Service – Part 2

/ Aug 18, 2016

An example of how to motivate your team to improve customer service with little to no cost and high return for the company.

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Top 5 Customer Service Trends to Watch Right Now

/ Jul 28, 2016

Let’s take a look at the current communication trends in the consumer products/CPG industry, and how they affect customer service.

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How to Engage Employees for Better Customer Service – Part 1

/ Jul 15, 2016

There is a lot you can do to improve rep motivation and engagement – all it takes is a little creativity.

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Texting: No Longer Just an Interesting Idea for Consumer Affairs

/ Sep 03, 2015

More than 5 billion text messages are sent in the Unites States each day. Are you using texting for consumer affairs?

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