Opti-Channel Engagement

Beyond the Buzzword: Opti-Channel Engagement

/ Dec 11, 2017

Oh great, you’re thinking, I’m finally getting used to saying omni-channel! "Opti-channel” is much more than a new buzzword—it’s the next big CX differentiator.

Read More

What You Need to Know About Measuring Customer Engagement

/ Nov 09, 2017

Measuring customer engagement should not be limited to "traditional" marketing metrics. Measurement should include customer service metrics such as accessibility, quality, and voice of the customer (VOC).

Read More
Real-Time Analytics

Is Real-Time Analytics Right for Your Organization?

/ Oct 31, 2017

Big Data has been around for years, but the concept of real-time analytics has remained a challenge. But with current technological innovations, including automation and AI, that's all changing.

Read More

Using Automation to Improve Data Integrity and Reduce Costs

/ Oct 17, 2017

Under the best conditions, quality review for tens of thousands of calls, emails, white mails, chats, texts and social media engagements each month is time-consuming and costly. Automation can help.

Read More

From Piggly Wiggly to Chatbots in 100 Years

/ Sep 20, 2017

Chatbots are here to stay. Frank Pettinato traces their history back 100 years to a single grocery store owner's big idea.

Read More
Chatbots

Is There a Place for Chatbots in Your Organization?

/ Aug 30, 2017

With increasing attention being given to artificial intelligence, chatbots are becoming a more viable option for many companies. Can they be put to use at your organization?

Read More

How to Use Technology to Protect Your Brand From a Crisis

/ Aug 08, 2017

In every Consumer Relations professional’s perfect world, crises don't exist. Here are tips for protecting your brand before it becomes a crisis.

Read More

Blog Signup