Inspiration for Consumer Care Professionals from Jeff Bezos

/ Jul 27, 2017

The letter from Jeff Bezos included in Amazon.com's most recent annual report is worth a read for anyone working in consumer care.

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Trust Us, You Need to Know These 5 Contact Center Trends

/ Jun 28, 2017

Contact centers are the face of your brand. They need to understand how to take advantage of current trends, and be prepared for what’s coming next.

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How do you describe the ‘reach’ of consumer care?

/ Jun 20, 2017

Consumer care must remember to frame our work in the measures and language used by other business functions.

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Adverse Events: Not Just a Concern for Healthcare

/ Feb 08, 2017

Frank Pettinato discusses the FDA database which catalogs adverse event and product complaint info for foods, dietary supplements, and cosmetics.

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Taking Advantage of Advanced Data Analytics to Improve Outcomes

/ Dec 14, 2016

Real-time data analytics is a necessity for companies managing patient support and adherence programs.

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Transforming CRM through Speech Recognition

/ Oct 13, 2016

New speech recognition technology is evolving the standard of phone call-based customer service.

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