Does Influence Matter In Customer Service?

/ Aug 19, 2010

No. My opinion of that was solidified last week thanks to a band of real smart folks led by Wim Rampen. Wim tossed some tweet chum out there last week[…]

Read More

What is Customer Service?

/ Jul 29, 2010

I’ve never taken one of those Rorschach tests. You know the psychological test in which you’re shown a series of inkblots and are supposed to say the first thing that[…]

Read More

Automatic Shouldn’t Be Robotic

/ Jun 16, 2010

We’ve all experienced them. And, done well, I happen to be a big fan. And yes, we at C3i Solutions leverage them on behalf of our clients. They are the[…]

Read More

Blog Signup