The Experience Matters. Let us show you why.
Contact us today.
Social Media Roundup: A Bomb Cyclone of Updates
The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.
Read More
What’s All the Buzz About?
Our appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.
Read More
Summertime Social Media Roundup
While summer is a time to sit back and unwind, Twitter and Instagram have been hard at work introducing fresh new features.
Read More
7 Steps for Managing Adverse Events in Social Media
Any time a pharma organization engages in social media monitoring, they have to be prepared to uncover potential adverse events. Here are 7 best practices for managing this process.
Read More
Top 3 Emerging Social Media Trends Impacting Contact Centers in 2017
A look at the social media trends that are changing the ways contact centers interacting with customers.
Read More
WeChat as IT Support Channel for Pharma in China
Jackie Gong highlights how pharma companies in China are using WeChat as an IT contact center support channel.
Read More
Social Media Roundup: New Enhancements for Engagement
A look at recent customer service related enhancements to Twitter and Facebook, and a study legitimizing the use of Twitter for customer care.
Read More
Integrate Social Media into Your Customer Care Service Model
Today’s more advanced social customer care activities require coordination among key stakeholders — namely, marketing, consumer affairs and external brand agencies.
Read More
Digital Strategies for a Proactive Omni-Channel Contact Center
At CBI’s Bio/Pharma Contact Centers conference, we presented on how social media and digital health can help turn a contact center from re-active to pro-active.
Read More
Social Customer Care: National Champion
The following post was adapted from Social Media Customer Care National Champion on johnmacdaniel.net. Congratulations to Duke University. After starting with 68 teams, you clearly are the NCAA 2015 Basketball[…]
Read More
