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The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.
While summer is a time to sit back and unwind, Twitter and Instagram have been hard at work introducing fresh new features.
A look at recent customer service related enhancements to Twitter and Facebook, and a study legitimizing the use of Twitter for customer care.
What’s Next: Practical Steps for Pharma's Increased Social Media Participation
WeChat provides pharma companies a cost-effective, user-friendly platform to deploy mobile applications and engage the public, HCPs and employees.
Based on a recent survey, these are the Top 4 Social Media Participation Concerns for the industry.
Billions of social media conversations are taking place each month. How can pharma make sense of the endless data that can be found here?
Phil highlights the relevance of social media monitoring and engagement in the healthcare industry.
At CBI’s Bio/Pharma Contact Centers conference, we presented on how social media and digital health can help turn a contact center from re-active to pro-active.
My role at Telerx provides me the wonderful opportunity to spend time with our clients discussing best practices and service innovations. Our clients are hungry to learn what others are[…]