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Frank is a seasoned leader in the consumer package goods, business services and technology industries. He holds an MBA from St. Joseph’s University and a Bachelor’s degree in Mechanical Engineering from Temple University.
Chatbots are here to stay. Frank Pettinato traces their history back 100 years to a single grocery store owner's big idea.
Frank Pettinato discusses the FDA database which catalogs adverse event and product complaint info for foods, dietary supplements, and cosmetics.
Today’s more advanced social customer care activities require coordination among key stakeholders — namely, marketing, consumer affairs and external brand agencies.
Despite a company’s commitment to safe production and distribution practices, food recalls and other crisis situations can and do happen. The CDC estimates that every year in the U.S. alone,[…]