Global Business Process Outsourcing News and Information

Proactive Patient Engagement for Driving Value-Based Care

Tara Mahoney / Dec 12, 2018

Healthcare organizations have a financial incentive to deliver value-based care throughout the entire patient journey. Proactive patient engagement, as part of an advanced omni-channel solution, supports this value-based delivery model[…]

Solving the Digital Transformation Puzzle

HCL Technologies / Dec 03, 2018

Digital transformation offers companies significant opportunities.Most companies have a digital strategy but very few can translate this into action.

Language and Translations in PV

Bart Cobert / Nov 27, 2018

Pharmacovigilance expert Bart Cobert examines the issues associated with language translation in PV and drug safety.

患者中心のヘルスケア

HCL Technologies / Nov 19, 2018

Digital healthcare has only now begun to genuinely transform patient experience. These 6 major trends will drive the patient experience in 2018.

なぜ世界記録のメンタリティーが顧客体験で重要なのか

Abdullah Ali / Nov 15, 2018

Time-related metrics and broad customer engagement analytics monitor customer satisfaction and alert when to engage contact center managers with customers.

顧客の声による見識を積極的に使用し、自社の顧客を驚かせる

Chris McGugan / Oct 17, 2018

Capture customer expectations, preferences, and aversions. Use these VoC insights to drive customer-focused change and service enhancements. Learn more.

欧州医薬品庁(EMA)と欧州連合からの英国離脱　- 追加情報：第3部

Bart Cobert / Oct 02, 2018

Bart Cobert highlights the ongoing saga with EMA and Brexit. In this post, he elaborates on the lack of a current Brexit deal between the EU and the UK.