Proactive Patient Engagement for Driving Value-Based Care

/ Dec 12, 2018

Healthcare organizations have a financial incentive to deliver value-based care throughout the entire patient journey. Proactive patient engagement, as part of an advanced omni-channel solution, supports this value-based delivery model[…]

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Solving the Digital Transformation Puzzle

/ Dec 03, 2018

Digital transformation offers companies significant opportunities.Most companies have a digital strategy but very few can translate this into action.

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Language and Translations in PV

/ Nov 27, 2018

Pharmacovigilance expert Bart Cobert examines the issues associated with language translation in PV and drug safety.

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患者中心のヘルスケア

/ Nov 19, 2018

Digital healthcare has only now begun to genuinely transform patient experience. These 6 major trends will drive the patient experience in 2018.

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なぜ世界記録のメンタリティーが顧客体験で重要なのか

/ Nov 15, 2018

Time-related metrics and broad customer engagement analytics monitor customer satisfaction and alert when to engage contact center managers with customers.

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顧客の声による見識を積極的に使用し、自社の顧客を驚かせる

/ Oct 17, 2018

Capture customer expectations, preferences, and aversions. Use these VoC insights to drive customer-focused change and service enhancements. Learn more.

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欧州医薬品庁(EMA)と欧州連合からの英国離脱 - 追加情報: 第3部

/ Oct 02, 2018

Bart Cobert highlights the ongoing saga with EMA and Brexit. In this post, he elaborates on the lack of a current Brexit deal between the EU and the UK.

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患者エンゲージメント成功の3つのカギ

/ Sep 26, 2018

There are 3 keys to success when developing a patient engagement program.

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How are Empowered Nurses Changing the Pharma Industry?

/ Sep 13, 2018

Nurses today are in an optimal position to help pharma companies. Dr. Adele Mueller shares how empowering nurses empowers patients.

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欧州医薬品庁(EMA)と欧州連合からの英国離脱 - 追加情報: 第2部

/ Sep 05, 2018

Another update from Bart Cobert regarding the ongoing Brexit saga.

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