Things Aren’t Always What They Appear

When presented with a new problem, an unknown entity, it’s human nature to compartmentalize that new quantity under a heading that is well known and familiar. This process helps us[…]

Read More

Channel Your Energy

Again the dynamic, fast-paced, wild and informative #custserv chat on Twitter last week is bringing me here to see if I can sort through an issue in a slightly lower[…]

Read More

Does Influence Matter In Customer Service?

No. My opinion of that was solidified last week thanks to a band of real smart folks led by Wim Rampen. Wim tossed some tweet chum out there last week[…]

Read More

What is Customer Service?

I’ve never taken one of those Rorschach tests. You know the psychological test in which you’re shown a series of inkblots and are supposed to say the first thing that[…]

Read More

Automatic Shouldn’t Be Robotic

We’ve all experienced them. And, done well, I happen to be a big fan. And yes, we at C3i Solutions leverage them on behalf of our clients. They are the[…]

Read More

ブログは