Tag Archive: contact center

How do you describe the ‘reach’ of consumer care?

Consumer care must remember to frame our work in the measures and language used by other business functions.

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Social Media Trends 2017

Top 3 Emerging Social Media Trends Impacting Contact Centers in 2017

A look at the social media trends that are changing the ways contact centers interacting with customers.

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Using NPS to Improve the Customer Experience in Japan

A look at Net Promoter Score (NPS), and its use in the Japanese contact center industry

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Transforming CRM through Speech Recognition

New speech recognition technology is evolving the standard of phone call-based customer service.

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How to Engage Employees for Better Customer Service – Part 2

An example of how to motivate your team to improve customer service with little to no cost and high return for the company.

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Integrate Social Media into Your Customer Care Service Model

Today’s more advanced social customer care activities require coordination among key stakeholders — namely, marketing, consumer affairs and external brand agencies.

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Top 5 Customer Service Trends to Watch Right Now

Let’s take a look at the current communication trends in the consumer products/CPG industry, and how they affect customer service.

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How to Engage Employees for Better Customer Service – Part 1

There is a lot you can do to improve rep motivation and engagement – all it takes is a little creativity.

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Digital Strategies for a Proactive Omni-Channel Contact Center

At CBI’s Bio/Pharma Contact Centers conference, we presented on how social media and digital health can help turn a contact center from re-active to pro-active.

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Telerx Social Customer Service Holiday Checklist

Social Customer Service Holiday Checklist: 10 Questions to Prepare Your Social Care for the Holiday Season

The following post was adapted from Hey Social Customer Service, ready for the Holidays? on johnmacdaniel.net The holidays are nearing. That, for me brings thoughts of turkey, ham, traffic jams, the excitement of the first snow, a visit to Santa, and of course, shopping. It also has me thinking about[…]

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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