Tag Archive: customer experience

How to Use Technology to Protect Your Brand From a Crisis

In every Consumer Relations professional’s perfect world, crises don't exist. Here are tips for protecting your brand before it becomes a crisis.

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Using NPS to Improve the Customer Experience in Japan

A look at Net Promoter Score (NPS), and its use in the Japanese contact center industry

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Telerx Social Customer Service Holiday Checklist

Social Customer Service Holiday Checklist: 10 Questions to Prepare Your Social Care for the Holiday Season

The following post was adapted from Hey Social Customer Service, ready for the Holidays? on johnmacdaniel.net The holidays are nearing. That, for me brings thoughts of turkey, ham, traffic jams, the excitement of the first snow, a visit to Santa, and of course, shopping. It also has me thinking about[…]

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Saying YES to Excellence this Customer Service Week

As members of the customer care community, we are celebrating Customer Service Week at Telerx this week. In case you are unfamiliar with the concept, Customer Service Week is an international event devoted to recognizing the importance of customer service in business. It’s also a time to honor those who[…]

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Finish What You Start

I recently returned from the Wood family version of European Vacation. Fortunately, without the Griswold misadventures and that hilarious London loop over the Lambeth Bridge in that yellow Austin Maxi! Vacations foreign or domestic, at least the ones far from home, make you completely dependent on local restaurants and cafés[…]

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Take a Step Back and Look. The World is Changing Around You.

We are often too busy to have the time to take a step back and see what is going on around us. There are macroeconomic, demographic, social and climate trends that are going to have a major impact on how we support patients and consumers in the not-so-distant future. Exploding[…]

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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