July 26, 2017
Chatbots are here to stay and are quickly becoming the sound of doing business at home, in the office and on the road.
Who knew the chatbots self-serve pedigree could be traced back to a small grocery store in Memphis, Tennessee?
Here’s an interesting story by our SVP, Multi-channel Customer Engagement Frank Pettinato where he traces the history of self-service. Read the full article in CustomerThink: “Piggly Wiggly to Chatbots in 100 Years”.
As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.Contact Us