September 06, 2013
Horsham, PA, January 15, 2013 – Telerx, a U.S. based leader in customer care and experience, has launched an expanded Access and Reimbursement (A&R) program as part of its movement into the Virtual Healthcare Solutions (VHS) market. As providers and patients continue to adjust to changes in the healthcare and pharmaceutical environments, Telerx is now poised to offer support through its new multi-channel patient engagement solutions designed to improve health outcomes and manage costs.
“As our healthcare system undergoes one of the biggest overhauls in modern history, bio/pharmaceutical manufacturers and health insurance companies have increasingly been turning to third-party partners, like Telerx, to guide patients and healthcare providers through this complex environment,” said Kevin Connolly, vice president of Virtual Healthcare Solutions at Telerx. “Drawing upon our 30-year history of serving the bio/pharmaceutical and healthcare industries along with our significant A&R experience, we are confident that our state-of-the art, full suite of access and reimbursement solutions are well-positioned to meet the demands of these changing times.”
Connolly went on to say that growing challenges of higher priced pharmaceutical and biologic therapies have increased the need for accurate and cost-effective A&R services. Increasingly patients have found themselves unable to afford their medications due to higher copays. Additionally, stricter payor policies including step therapies and periodic re-authorizations have often lead to patient adherence issues, Connolly explained.
In addition to highly trained staff, including nurses, who provide a customized end-to-end case management, the Telerx full suite of A&R activities includes:
Product and Service Locators
Rebates, Guarantees and Specialty Programs
Patient Assistance Programs
Patient and HCP Portal Services
Reporting, Trending and Analytics
Coding and Billing Support
Prescription Triage and Consulting
Specialty Pharmacy Services
“By using our highly trained and specialized teams coupled with our innovative and proprietary business platforms, the Telerx A&R program has supported appropriate use of medications among participating physicians, reduced costs and increased efficiency for rebate processing, among other achievements” noted Connolly. “We understand the need physicians have to prescribe the right therapy for their patients and to ensure that their patients can afford to stay on that therapy. In our view, our knowledge paired with our experience has allowed us to bridge the patient-physician-pharmaceutical manufacturer relationship to meet shared goals.”
Telerx has been widely recognized for its management of complex and sensitive interactions in the healthcare and pharmaceutical marketplace, providing service to some of the largest companies and providers in the nation during its 30-plus year history.
Ranked a “Top Outsourcer” by Contact Center World for the past 5 years, Telerx has distinguished itself over time in providing inbound services to Fortune 1000 companies. For more than 30 years, Telerx has provided extraordinary customer care, building and protecting nearly 700 brands. Supported by advanced technology, the company has taken a customized approach to building strong partnerships with clients to create a highly successful customer experience and to provide valuable insights that have helped drive better processes and outcomes. Through 14 traditional and emerging contact channels, Telerx interacts with millions of customers, consumers, patients and healthcare providers every year. Over 90 percent of the company’s clients are FDA-regulated. Telerx currently maintains its corporate headquarters in Horsham, Pennsylvania with additional contact centers in Allentown and Wilkes-Barre, Pennsylvania, El Paso, Texas and Kings Mountain, North Carolina. For more information visit Telerx.com and connect with us on Facebook and LinkedIn.
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