E-Commerce

Keeping your consumers engaged… virtually

 

At C3i Solutions, our extensive experience building stronger customer relationships makes us the ideal partner for supporting your sales and account management efforts.

Whether it’s basic inbound order taking, elevating your existing customer care program to include cross-selling and up-selling, or freeing up your sales team to focus on sales, C3i Solutions can maximize your resources, while improving your bottom line. Our associates become fully integrated, seamless extensions of your brand. And because of our customer-centric focus, your consumers receive superior service that builds loyalty and increases satisfaction with every interaction.

Our e-commerce solutions include:

  • Inbound and Outbound Consultative Sales and Lead Generation: Cross-Sell, Up-Sell, Order Entry, Subscription Sales, Customer Retention, Appointment Scheduling
  • Sales Support: Full service inbound and outbound B2C and B2B support, including order and payment tracking, billing inquiries, refunds
  • eCommerce Concierge Service: Offer customized video support to online customers. Support representatives can provide consumers live demonstrations of products and answer more detailed questions to provide an exceptional shopping experience.
  • Strategic Account Management

 

The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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