Omni-Channel Customer Support

Connect with your consumers – when and how they choose

 

No matter what channel your customer prefers, count on C3i Solutions to provide an extraordinary customer experience. Solutions include:

  • Web Chat: Advanced online chat that facilitates real-time digital engagement with consumers visiting your website on their computers, tablets or smartphones. Web Chat is a powerful, effective and increasingly popular communication channel that helps to quickly address customer inquiries and increase e-commerce purchase conversion rates.
  • Video Email: Video interaction is one of the best ways to deliver a high touch experience, virtually. Support representatives can provide consumers live demonstrations of products, and answer more detailed questions to provide an exceptional shopping experience.
  • IVR Self-Service: Let your consumers to help themselves. IVR can help manage routine requests 24/7 or can be activated only when you need it, such as after-hours or during peak period coverage. With a user-friendly interface utilizing Text-to-Speech (TTS) and automatic Speech Recognition technologies,C3i Solutions can create a more intuitive experience for your consumers. Gather customer information and match it with CRM data to dynamically fulfill customer inquiries and empower agents with useful information and context prior to the interaction.
  • Social Media: Our comprehensive, dynamic approach to social customer care provides you the support you need to take full advantage of social media. Gain the kind of actionable insights that will protect and enhance your brand, make better business decisions and deepen the relationships you have with your customers.
  • Mobile Customer Support (SMS/MMS Texting): Your customers are already trying to text your main customer support line for assistance – if that’s their preferred communication channel, let them! And respond accordingly. With advanced technology, C3i Solutions enables your 1-800 Number to support both calling and texting. With our two-way texting application, agents handle multiple text message conversations all in one screen, while viewing history of each conversation for context, thus making the whole process efficient and cost-effective.

 

The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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