Service Desk & Deskside Support

Life Science industry expertise paired with flexible staffing models gives you the freedom to choose the structure that best meets your needs

 

Service Desk Support

C3i Solutions provides a 24×7×365 single point- of- contact support for all your software and hardware needs, inquiries and issues.

Our global service desk is staffed with highly-skilled support professionals who provide ongoing service desk, data administration and maintenance services in more than 30 languages. Each of our operations centers across the globe are ISO 9001:2008 certified and equipped with a single infrastructure.

  • 24/7/365
  • Multi-channel
  • Multi-lingual support
  • Enterprise and business application support
  • Tier I and II integration
  • Specialty support models

Deskside Support

Our industry-leading support services help office-based workers improve their overall technology experience and allow them to focus on mission-critical business goals.

We specialize in handling hardware and software requests as well as user account management across all applications, including off-the-shelf tools, customized applications, and configured third-party vendor applications.

Our on-site deskside support professionals quickly resolve cases escalated from the help desk and provide IMAC (Install, Move, Add, Change) services.

Support Services include:

  • Hardware Support: PC and printer/fax/scanner configuration and break-fix services, including mobile device support for iPads/iPhones, Blackberry, Windows Phone and other devices.
  • Software Support: Application support, including user administration, new hire set-up and termination processing, and escalated troubleshooting of commercially available software, client-specific software, and web portals/applications.
  • Application, Email and Network Access Administration: Connectivity troubleshooting and networking support for all company applications from any location. User account management, customer access level administration and external vendor support for all business applications.

The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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