Tag Archive: analytics

Solving the Digital Transformation Puzzle

Digital transformation offers companies significant opportunities.Most companies have a digital strategy but very few can translate this into action.

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What’s All the Buzz About?

Our appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.

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What You Need to Know About Measuring Customer Engagement

Measuring customer engagement should not be limited to "traditional" marketing metrics. Measurement should include customer service metrics such as accessibility, quality, and voice of the customer (VOC).

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Real-Time Analytics

Is Real-Time Analytics Right for Your Organization?

Big Data has been around for years, but the concept of real-time analytics has remained a challenge. But with current technological innovations, including automation and AI, that's all changing.

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Using Automation to Improve Data Integrity and Reduce Costs

Under the best conditions, quality review for tens of thousands of calls, emails, white mails, chats, texts and social media engagements each month is time-consuming and costly. Automation can help.

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Transforming CRM through Speech Recognition

New speech recognition technology is evolving the standard of phone call-based customer service.

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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