Tag Archive: consumer care

Opti-Channel Engagement

Beyond the Buzzword: Opti-Channel Engagement

Oh great, you’re thinking, I’m finally getting used to saying omni-channel! "Opti-channel” is much more than a new buzzword—it’s the next big CX differentiator.

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From Piggly Wiggly to Chatbots in 100 Years

Chatbots are here to stay. Frank Pettinato traces their history back 100 years to a single grocery store owner's big idea.

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How do you describe the ‘reach’ of consumer care?

Consumer care must remember to frame our work in the measures and language used by other business functions.

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Saying YES to Excellence this Customer Service Week

As members of the customer care community, we are celebrating Customer Service Week at Telerx this week. In case you are unfamiliar with the concept, Customer Service Week is an international event devoted to recognizing the importance of customer service in business. It’s also a time to honor those who[…]

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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