Tag Archive: contact center

Why a World Record-Setting Mentality is Critical in Customer Experience

Time-related metrics and broad customer engagement analytics monitor customer satisfaction and alert when to engage contact center managers with customers.

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Proactively Use VoC Insights to Blow Your Customers’ Minds

Capture customer expectations, preferences, and aversions. Use these VoC insights to drive customer-focused change and service enhancements. Learn more.

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What Difference Does 5 Years Make?: Millennial Channel Preference

How have Millennial channel preferences for contacting consumer affairs changed over the past 5 years?

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Video Email: Your Secret Weapon in Improving cSat

The advantages of utilizing video email response to overcome low customer satisfaction.

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Don’t Make Your Customers Come to You: 5 Reasons to Embrace Mobile Channels

As mobile becomes more prevalent consumers will increasingly demand access to customer service through mobile channels. Embrace it.

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Social Media Roundup: A Bomb Cyclone of Updates

The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.

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From Piggly Wiggly to Chatbots in 100 Years

Chatbots are here to stay. Frank Pettinato traces their history back 100 years to a single grocery store owner's big idea.

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Inspiration for Consumer Care Professionals from Jeff Bezos

The letter from Jeff Bezos included in Amazon.com's most recent annual report is worth a read for anyone working in consumer care.

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Trust Us, You Need to Know These 5 Contact Center Trends

Contact centers are the face of your brand. They need to understand how to take advantage of current trends, and be prepared for what’s coming next.

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How do you describe the ‘reach’ of consumer care?

Consumer care must remember to frame our work in the measures and language used by other business functions.

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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