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Tag Archive: customer experience
Why Coupons Are Still a Powerful Strategy for Brands
When it comes to driving consumer behavior, coupons continue to be a powerful force.
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Going Mobile: Creating Experiences that Matter with the Avaya Mobile Experience
Read how C3i Solutions is leveraging Avaya Mobile Experience to provide better customer experience.
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What Does 2019 Have in Store for Social Media and CX?
It’s time to prepare for the growth of digital and social in customer care in 2019.
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Proactive Patient Engagement for Driving Value-Based Care
Healthcare organizations have a financial incentive to deliver value-based care throughout the entire patient journey. Proactive patient engagement supports this delivery model in several ways.
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Solving the Digital Transformation Puzzle
Digital transformation offers companies significant opportunities.Most companies have a digital strategy but very few can translate this into action.
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Why a World Record-Setting Mentality is Critical in Customer Experience
Time-related metrics and broad customer engagement analytics monitor customer satisfaction and alert when to engage contact center managers with customers.
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Proactively Use VoC Insights to Blow Your Customers’ Minds
Capture customer expectations, preferences, and aversions. Use these VoC insights to drive customer-focused change and service enhancements. Learn more.
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How the Best Brands Improve Customer Service: 5 Expert Tips
A critical element in any CX strategy is improving customer service. Here are 5 tips from some of the world's biggest brands.
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What’s All the Buzz About?
Our appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.
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Beyond the Buzzword: Opti-Channel Engagement
Oh great, you’re thinking, I’m finally getting used to saying omni-channel! "Opti-channel” is much more than a new buzzword—it’s the next big CX differentiator.
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As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.
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