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When it comes to driving consumer behavior, coupons continue to be a powerful force.
Read MoreRead how C3i Solutions is leveraging Avaya Mobile Experience to provide better customer experience.
Read MoreIt’s time to prepare for the growth of digital and social in customer care in 2019.
Read MoreHealthcare organizations have a financial incentive to deliver value-based care throughout the entire patient journey. Proactive patient engagement supports this delivery model in several ways.
Read MoreDigital transformation offers companies significant opportunities.Most companies have a digital strategy but very few can translate this into action.
Read MoreTime-related metrics and broad customer engagement analytics monitor customer satisfaction and alert when to engage contact center managers with customers.
Read MoreCapture customer expectations, preferences, and aversions. Use these VoC insights to drive customer-focused change and service enhancements. Learn more.
Read MoreA critical element in any CX strategy is improving customer service. Here are 5 tips from some of the world's biggest brands.
Read MoreOur appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.
Read MoreOh great, you’re thinking, I’m finally getting used to saying omni-channel! "Opti-channel” is much more than a new buzzword—it’s the next big CX differentiator.
Read MoreAs an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.
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