Tag Archive: customer experience

What Does 2019 Have in Store for Social Media and CX?

It’s time to prepare for the growth of digital and social in customer care in 2019.

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Why Coupons Are Still a Powerful Strategy for Brands

When it comes to driving consumer behavior, coupons continue to be a powerful force.

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Proactive Patient Engagement for Driving Value-Based Care

Healthcare organizations have a financial incentive to deliver value-based care throughout the entire patient journey. Proactive patient engagement supports this delivery model in several ways.

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Solving the Digital Transformation Puzzle

Digital transformation offers companies significant opportunities.Most companies have a digital strategy but very few can translate this into action.

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Why a World Record-Setting Mentality is Critical in Customer Experience

Time-related metrics and broad customer engagement analytics monitor customer satisfaction and alert when to engage contact center managers with customers.

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Proactively Use VoC Insights to Blow Your Customers’ Minds

Capture customer expectations, preferences, and aversions. Use these VoC insights to drive customer-focused change and service enhancements. Learn more.

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How the Best Brands Improve Customer Service

How the Best Brands Improve Customer Service: 5 Expert Tips

A critical element in any CX strategy is improving customer service. Here are 5 tips from some of the world's biggest brands.

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What’s All the Buzz About?

Our appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.

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Opti-Channel Engagement

Beyond the Buzzword: Opti-Channel Engagement

Oh great, you’re thinking, I’m finally getting used to saying omni-channel! "Opti-channel” is much more than a new buzzword—it’s the next big CX differentiator.

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How to Use Technology to Protect Your Brand From a Crisis

In every Consumer Relations professional’s perfect world, crises don't exist. Here are tips for protecting your brand before it becomes a crisis.

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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