Tag Archive: Customer Service

Video Email: Your Secret Weapon in Improving cSat

The advantages of utilizing video email response to overcome low customer satisfaction.

Why Coupons Are Still a Powerful Strategy for Brands

When it comes to driving consumer behavior, coupons continue to be a powerful force.

What Does 2019 Have in Store for Social Media and CX?

It’s time to prepare for the growth of digital and social in customer care in 2019.

Why a World Record-Setting Mentality is Critical in Customer Experience

Time-related metrics and broad customer engagement analytics monitor customer satisfaction and alert when to engage contact center managers with customers.

Channel Surfing: How Do Consumers Engage with Your Brand?

We polled 300 real-world consumers to learn how they prefer to research and engage with brands. This is what we learned.

What Difference Does 5 Years Make?: Millennial Channel Preference

How have Millennial channel preferences for contacting consumer affairs changed over the past 5 years?

How the Best Brands Improve Customer Service: 5 Expert Tips

A critical element in any CX strategy is improving customer service. Here are 5 tips from some of the world's biggest brands.

Don’t Make Your Customers Come to You: 5 Reasons to Embrace Mobile Channels

As mobile becomes more prevalent consumers will increasingly demand access to customer service through mobile channels. Embrace it.

Social Media Roundup: A Bomb Cyclone of Updates

The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.

What’s All the Buzz About?

Our appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.

The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.