Customer Service - C3i Solutions

Tag Archive: Customer Service

Channel Surfing: How Do Consumers Engage with Your Brand?

We polled 300 real-world consumers to learn how they prefer to research and engage with brands. This is what we learned.

What Difference Does 5 Years Make?: Millennial Channel Preference

How have Millennial channel preferences for contacting consumer affairs changed over the past 5 years?

Video Email: Your Secret Weapon in Improving cSat

The advantages of utilizing video email response to overcome low customer satisfaction.

How the Best Brands Improve Customer Service: 5 Expert Tips

A critical element in any CX strategy is improving customer service. Here are 5 tips from some of the world's biggest brands.

Don’t Make Your Customers Come to You: 5 Reasons to Embrace Mobile Channels

As mobile becomes more prevalent consumers will increasingly demand access to customer service through mobile channels. Embrace it.

Social Media Roundup: A Bomb Cyclone of Updates

The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.

What’s All the Buzz About?

Our appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.

Beyond the Buzzword: Opti-Channel Engagement

Oh great, you’re thinking, I’m finally getting used to saying omni-channel! "Opti-channel” is much more than a new buzzword—it’s the next big CX differentiator.

From Piggly Wiggly to Chatbots in 100 Years

Chatbots are here to stay. Frank Pettinato traces their history back 100 years to a single grocery store owner's big idea.

Is There a Place for Chatbots in Your Organization?

With increasing attention being given to artificial intelligence, chatbots are becoming a more viable option for many companies. Can they be put to use at your organization?

The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.