Tag Archive: Customer Service

Chatbots

Is There a Place for Chatbots in Your Organization?

With increasing attention being given to artificial intelligence, chatbots are becoming a more viable option for many companies. Can they be put to use at your organization?

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How to Use Technology to Protect Your Brand From a Crisis

In every Consumer Relations professional’s perfect world, crises don't exist. Here are tips for protecting your brand before it becomes a crisis.

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Summertime Social Media Roundup

Summertime Social Media Roundup

While summer is a time to sit back and unwind, Twitter and Instagram have been hard at work introducing fresh new features.

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Inspiration for Consumer Care Professionals from Jeff Bezos

The letter from Jeff Bezos included in Amazon.com's most recent annual report is worth a read for anyone working in consumer care.

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Trust Us, You Need to Know These 5 Contact Center Trends

Contact centers are the face of your brand. They need to understand how to take advantage of current trends, and be prepared for what’s coming next.

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How do you describe the ‘reach’ of consumer care?

Consumer care must remember to frame our work in the measures and language used by other business functions.

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Social Media Trends 2017

Top 3 Emerging Social Media Trends Impacting Contact Centers in 2017

A look at the social media trends that are changing the ways contact centers interacting with customers.

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Adverse Events: Not Just a Concern for Healthcare

Frank Pettinato discusses the FDA database which catalogs adverse event and product complaint info for foods, dietary supplements, and cosmetics.

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Social Media Roundup: New Enhancements for Engagement

A look at recent customer service related enhancements to Twitter and Facebook, and a study legitimizing the use of Twitter for customer care.

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How to Engage Employees for Better Customer Service – Part 2

You’re 14 times more likely to sell to an existing happy customer than sell to a new customer[1]. And what makes a customer happy? 38% of them say that personalized customer experience is the key[2].   One of the best ways to begin to create that personalized customer experience is[…]

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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