Tag Archive: Customer Service

From Piggly Wiggly to Chatbots in 100 Years

Chatbots are here to stay. Frank Pettinato traces their history back 100 years to a single grocery store owner's big idea.

Read More
Chatbots

Is There a Place for Chatbots in Your Organization?

With increasing attention being given to artificial intelligence, chatbots are becoming a more viable option for many companies. Can they be put to use at your organization?

Read More

How to Use Technology to Protect Your Brand From a Crisis

In every Consumer Relations professional’s perfect world, crises don't exist. Here are tips for protecting your brand before it becomes a crisis.

Read More
Summertime Social Media Roundup

Summertime Social Media Roundup

While summer is a time to sit back and unwind, Twitter and Instagram have been hard at work introducing fresh new features.

Read More

Inspiration for Consumer Care Professionals from Jeff Bezos

The letter from Jeff Bezos included in Amazon.com's most recent annual report is worth a read for anyone working in consumer care.

Read More

Trust Us, You Need to Know These 5 Contact Center Trends

Contact centers are the face of your brand. They need to understand how to take advantage of current trends, and be prepared for what’s coming next.

Read More

How do you describe the ‘reach’ of consumer care?

Consumer care must remember to frame our work in the measures and language used by other business functions.

Read More
Social Media Trends 2017

Top 3 Emerging Social Media Trends Impacting Contact Centers in 2017

A look at the social media trends that are changing the ways contact centers interacting with customers.

Read More

Adverse Events: Not Just a Concern for Healthcare

Frank Pettinato discusses the FDA database which catalogs adverse event and product complaint info for foods, dietary supplements, and cosmetics.

Read More

Social Media Roundup: New Enhancements for Engagement

A look at recent customer service related enhancements to Twitter and Facebook, and a study legitimizing the use of Twitter for customer care.

Read More

The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

Contact Us