Tag Archive: #custserv

Channel Surfing: How Do Consumers Engage with Your Brand?

We polled 300 real-world consumers to learn how they prefer to research and engage with brands. This is what we learned.

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What Difference Does 5 Years Make?: Millennial Channel Preference

How have Millennial channel preferences for contacting consumer affairs changed over the past 5 years?

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Video Email: Your Secret Weapon in Improving cSat

The advantages of utilizing video email response to overcome low customer satisfaction.

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How the Best Brands Improve Customer Service

How the Best Brands Improve Customer Service: 5 Expert Tips

A critical element in any CX strategy is improving customer service. Here are 5 tips from some of the world's biggest brands.

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Social Media Roundup: A Bomb Cyclone of Updates

The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.

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How do you describe the ‘reach’ of consumer care?

Consumer care must remember to frame our work in the measures and language used by other business functions.

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Transforming CRM through Speech Recognition

New speech recognition technology is evolving the standard of phone call-based customer service.

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How to Engage Employees for Better Customer Service – Part 2

You’re 14 times more likely to sell to an existing happy customer than sell to a new customer[1]. And what makes a customer happy? 38% of them say that personalized customer experience is the key[2].   One of the best ways to begin to create that personalized customer experience is[…]

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Integrate Social Media into Your Customer Care Service Model

Today’s more advanced social customer care activities require coordination among key stakeholders — namely, marketing, consumer affairs and external brand agencies.

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Top 5 Customer Service Trends to Watch Right Now

The ways in which consumers and brands interact are constantly shifting. Let’s take a look at the current communication trends in the consumer products/CPG industry, and how they affect customer service.

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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