Tag Archive: #custserv

Integrate Social Media into Your Customer Care Service Model

Today’s more advanced social customer care activities require coordination among key stakeholders — namely, marketing, consumer affairs and external brand agencies.

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Top 5 Customer Service Trends to Watch Right Now

Let’s take a look at the current communication trends in the consumer products/CPG industry, and how they affect customer service.

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How to Engage Employees for Better Customer Service – Part 1

There is a lot you can do to improve rep motivation and engagement – all it takes is a little creativity.

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Texting: No Longer Just an Interesting Idea for Consumer Affairs

More than 5 billion text messages are sent in the Unites States each day. Are you using texting for consumer affairs?

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Social Customer Care: National Champion

The following post was adapted from Social Media Customer Care National Champion on johnmacdaniel.net. Congratulations to Duke University. After starting with 68 teams, you clearly are the NCAA 2015 Basketball Champion. However picking a National Champion for Social Customer Care isn’t nearly as objective. Over the last two blogs, Social[…]

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Social Customer Care 2015: Elite Eight

The following post was adapted from Social Media Customer Care Elite Eight on johnmacdaniel.net. As the tournament whittles the remaining teams down to an Elite Eight, as promised in my last post, here is is the Social Customer Care Elite Eight. These tips focus specifically on what Social Customer Care[…]

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Social Customer Care Sweet Sixteen

Social Customer Care 2015: Sweet 16

The following post was adapted from Social Customer Care 2015 Sweet Sixteen on johnmacdaniel.net. March Madness is upon us, and many of us will be eagerly checking scores and reviewing our NCAA Basketball bracket. As we whittle down the field to the Sweet Sixteen, the Final Four and, ultimately, National[…]

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Telerx Social Customer Service Holiday Checklist

Social Customer Service Holiday Checklist: 10 Questions to Prepare Your Social Care for the Holiday Season

The following post was adapted from Hey Social Customer Service, ready for the Holidays? on johnmacdaniel.net The holidays are nearing. That, for me brings thoughts of turkey, ham, traffic jams, the excitement of the first snow, a visit to Santa, and of course, shopping. It also has me thinking about[…]

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Saying YES to Excellence this Customer Service Week

As members of the customer care community, we are celebrating Customer Service Week at Telerx this week. In case you are unfamiliar with the concept, Customer Service Week is an international event devoted to recognizing the importance of customer service in business. It’s also a time to honor those who[…]

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Are You Missing the Interaction in Your Social Media Strategy?

The following post was adapted from You’ve Been Engaging, But Are You Interacting? on JohnMacDaniel.net. Much has been written about brands and the need to create content on their branded social media properties that encourages their community to engage. The power of compelling content and the consumer that can’t help[…]

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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