Tag Archive: #custserv

4 Considerations for Building a Workforce for Social Consumer Care

The following post was adapted from Building a Workforce for Social Consumer Care on JohnMacDaniel.net. For me, social media as it relates to brands and marketing has always been about consumer care. So how do contact centers begin to grow their workforce to support the not so new anymore yet[…]

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FDA Webinar on Social Media Guidance

The FDA held a webinar last week regarding their recently-issued Social Media Guidance documents. Though many who registered were unable to access the webinar due to technical difficulties, the presentations slides and Q&A document were posted to the FDA website. In reviewing the slides, there were no major revelations presented[…]

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5 Best Practices for Pharma Social Media

The FDA’s most recent guidance has sparked lots of questions and conversations about how Pharmaceutical companies can effectively use social media. Given the regulatory challenges in social media, here are 5 best practices for pharmaceutical companies interested in using social media: Identify clear and specific objectives that lend themselves to[…]

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Take a Step Back and Look. The World is Changing Around You.

We are often too busy to have the time to take a step back and see what is going on around us. There are macroeconomic, demographic, social and climate trends that are going to have a major impact on how we support patients and consumers in the not-so-distant future. Exploding[…]

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The Old Enriched By The New

SOCAP International 2013 Annual Conference October 27 – 30, Scottsdale, Arizona In a land of timeless natural wonders—the breathtaking Arizona mountain views, the amazing red rock formations of Sedona, and the simple beauty of the Scottsdale desert — over 500 conference attendees met for the 2013 SOCAP International Annual Conference.[…]

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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