Tag Archive: omni-channel

Video Email: Your Secret Weapon in Improving cSat

The advantages of utilizing video email response to overcome low customer satisfaction.

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Proactive Patient Engagement for Driving Value-Based Care

Healthcare organizations have a financial incentive to deliver value-based care throughout the entire patient journey. Proactive patient engagement supports this delivery model in several ways.

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Channel Surfing: How Do Consumers Engage with Your Brand?

We polled 300 real-world consumers to learn how they prefer to research and engage with brands. This is what we learned.

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Opti-Channel Engagement

Beyond the Buzzword: Opti-Channel Engagement

Oh great, you’re thinking, I’m finally getting used to saying omni-channel! "Opti-channel” is much more than a new buzzword—it’s the next big CX differentiator.

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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