Tag Archive: social customer care

What Difference Does 5 Years Make?: Millennial Channel Preference

How have Millennial channel preferences for contacting consumer affairs changed over the past 5 years?

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Don’t Make Your Customers Come to You: 5 Reasons to Embrace Mobile Channels

As mobile becomes more prevalent consumers will increasingly demand access to customer service through mobile channels. Embrace it.

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Social Media Roundup: A Bomb Cyclone of Updates

The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.

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What’s All the Buzz About?

Our appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.

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Summertime Social Media Roundup

Summertime Social Media Roundup

While summer is a time to sit back and unwind, Twitter and Instagram have been hard at work introducing fresh new features.

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Social Media Roundup: New Enhancements for Engagement

A look at recent customer service related enhancements to Twitter and Facebook, and a study legitimizing the use of Twitter for customer care.

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4 Considerations for Building a Workforce for Social Consumer Care

The following post was adapted from Building a Workforce for Social Consumer Care on JohnMacDaniel.net. For me, social media as it relates to brands and marketing has always been about consumer care. So how do contact centers begin to grow their workforce to support the not so new anymore yet[…]

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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