Tag Archive: Social Media

What Does 2019 Have in Store for Social Media and CX?

It’s time to prepare for the growth of digital and social in customer care in 2019.

What Difference Does 5 Years Make?: Millennial Channel Preference

How have Millennial channel preferences for contacting consumer affairs changed over the past 5 years?

Social Media Roundup: A Bomb Cyclone of Updates

The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.

What’s All the Buzz About?

Our appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.

Summertime Social Media Roundup

While summer is a time to sit back and unwind, Twitter and Instagram have been hard at work introducing fresh new features.

7 Steps for Managing Adverse Events in Social Media

Any time a pharma organization engages in social media monitoring, they have to be prepared to uncover potential adverse events. Here are 7 best practices for managing this process.

Top 3 Emerging Social Media Trends Impacting Contact Centers in 2017

A look at the social media trends that are changing the ways contact centers interacting with customers.

WeChat as IT Support Channel for Pharma in China

Jackie Gong highlights how pharma companies in China are using WeChat as an IT contact center support channel.

Social Media Roundup: New Enhancements for Engagement

A look at recent customer service related enhancements to Twitter and Facebook, and a study legitimizing the use of Twitter for customer care.

Taking Advantage of Advanced Data Analytics to Improve Outcomes

Real-time data analytics is a necessity for companies managing patient support and adherence programs.

The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.