Tag Archive: Social Media

What Difference Does 5 Years Make?: Millennial Channel Preference

How have Millennial channel preferences for contacting consumer affairs changed over the past 5 years?

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Social Media Roundup: A Bomb Cyclone of Updates

The major social media platforms have been churning out a cyclone of updates. Here are some of the most relevant changes for brands engaging in social customer care.

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What’s All the Buzz About?

Our appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.

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Summertime Social Media Roundup

Summertime Social Media Roundup

While summer is a time to sit back and unwind, Twitter and Instagram have been hard at work introducing fresh new features.

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7 Steps for Managing Adverse Events in Social Media

Any time a pharma organization engages in social media monitoring, they have to be prepared to uncover potential adverse events. Here are 7 best practices for managing this process.

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Social Media Trends 2017

Top 3 Emerging Social Media Trends Impacting Contact Centers in 2017

A look at the social media trends that are changing the ways contact centers interacting with customers.

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WeChat as IT Support Channel for Pharma in China

Jackie Gong highlights how pharma companies in China are using WeChat as an IT contact center support channel.

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Social Media Roundup: New Enhancements for Engagement

A look at recent customer service related enhancements to Twitter and Facebook, and a study legitimizing the use of Twitter for customer care.

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Taking Advantage of Advanced Data Analytics to Improve Outcomes

Real-time data analytics is a necessity for companies managing patient support and adherence programs.

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Pharma’s Practical Next Steps for Social Media

What’s Next: Practical Steps for Pharma's Increased Social Media Participation

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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