Tag Archive: trends

What Does 2019 Have in Store for Social Media and CX?

It’s time to prepare for the growth of digital and social in customer care in 2019.

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Healthcare Transition

Transitioning from Illness Management to Wellness Management: How can Healthcare Make Itself an Active Partner in Consumers’ Lifestyle Transformation?

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Channel Surfing: How Do Consumers Engage with Your Brand?

We polled 300 real-world consumers to learn how they prefer to research and engage with brands. This is what we learned.

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What Difference Does 5 Years Make?: Millennial Channel Preference

How have Millennial channel preferences for contacting consumer affairs changed over the past 5 years?

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What’s All the Buzz About?

Our appetite for a "jolt" is part of our history. We used our social media monitoring tools to learn more about the current energy drink market.

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From Piggly Wiggly to Chatbots in 100 Years

Chatbots are here to stay. Frank Pettinato traces their history back 100 years to a single grocery store owner's big idea.

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Trust Us, You Need to Know These 5 Contact Center Trends

Contact centers are the face of your brand. They need to understand how to take advantage of current trends, and be prepared for what’s coming next.

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Pharma’s Top 4 Social Media Participation Concerns

Based on a recent survey, these are the Top 4 Social Media Participation Concerns for the industry.

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Top 5 Customer Service Trends to Watch Right Now

Let’s take a look at the current communication trends in the consumer products/CPG industry, and how they affect customer service.

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Industry Trends Shaping the Future of Pharmacovigilance

British journalist, biographer and statesman John Morley stated, “Evolution is not a force but a process.” In an effort to continuously improve the efficacy of drugs and health outcomes for patients, the healthcare industry gradually evolves to meet changing regulations, make the most of new technologies and communication channels, and[…]

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The Experience Matters.

As an industry leader in business process outsourcing, C3i Solutions delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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